Frequently Asked Questions

Can I switch if

I have a prepayment meter?

Yes you can switch if you have a prepayment meter. To do this go through our website and select prepayment meter as your current payment method as shown below. You'll then be shown a full list of all prepayment tariffs on the market.


Can I swap to paying by direct debit instead?

If you want to move from a prepayment meter to a standard meter paying by direct debit you cannot do that through our website. If you want to change from a prepayment meter to paying by direct debit you'll have to contact your existing supplier and ask them to change your prepayment meters.

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