Frequently Asked Questions

When I switch

Will someone have to replace the wires and pipes?

No, when you switch suppliers your electricity and/or gas meters are taken over by the new supplier. The new suppliers use the same pipes and wires, so they will not need to put new pipes and wires in.

There is one exception!

If you're a prepayment customer, some prepayment suppliers will change your old prepayment meters for new "smart" prepayment meters. But this not required to complete the switch and the new supplier will arrange this at your convenience. Again, this will only require the actual electricity and/or gas meter to be changed and will not require new pipes or wires.

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