Frequently Asked Questions

What do I do when

I'm asked for my supplier, but I don't know who it is?

If you don't know who your electricity or gas supplier is, don't worry it's really easy to find out.

To find out your gas supplier...

If you have mains gas, you can call the "M Number Helpline" on 0870 608 1524 and they'll be able to tell you who your gas supplier is.

To find out your electricity supplier...

You can call the electricity distributor in your region (they're the people sort out power cuts and maintain the overhead wires) and they'll be able to tell your electricity supplier. To check who your local distributor is you can go here: http://www.energynetworks.org/info/faqs/who-is-my-network-operator.html

Or if you already know who your distributor is you can call them using the numbers below:

  • North Scotland: Scottish and Southern Electricity Networks - 0800 048 3515
  • Central & Southern Scotland: SP Energy Networks - 0330 1010 300
  • North East England & Yorkshire: Northern Powergrid - 0800 011 3332
  • North West England: Electricity North West - 0800 195 4141
  • Merseyside, Cheshire, North Wales & North Shropshire: SP Energy Networks - 0330 1010 300
  • East Midlands & West Midlands: Western Power Distribution - 0800 096 3080
  • South Wales & South West England: Western Power Distribution - 0800 096 3080
  • London, South East England & Eastern England: UK Power Networks - 0845 601 4516
  • Southern England: Scottish and Southern Electricity Networks - 0800 048 3516

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