Frequently Asked Questions

What do I do when

I'm asked for my MPAN electricity number?

Your MPAN (Meter Point Administration Number) or Supply Number (S-Number) is the unique reference code that identifies your electricity meter. The number allows your new electricity company to identify your meter easily and quickly.

Usually your MPAN can be found on your bill, often called your "supply number", and it will look like this:

image

For the Big Deal, we only the bottom line, the last 13 digits to identify your meter. So when asked to provide your MPAN only enter the bottom line.

I don't have a bill!

Don't worry, you can get your MPAN somewhere else. The UK is split into 14 different regions and each region has a local distribution company. They keep a record of the MPANs for each household. To check who your local distributor is you can go here: http://www.energynetworks.org/info/faqs/who-is-my-network-operator.html

Or if you already know who your distributor is you can call them using the numbers below:

  • North Scotland: Scottish and Southern Electricity Networks - 0800 048 3515
  • Central & Southern Scotland: SP Energy Networks - 0330 1010 300
  • North East England & Yorkshire: Northern Powergrid - 0800 011 3332
  • North West England: Electricity North West - 0800 195 4141
  • Merseyside, Cheshire, North Wales & North Shropshire: SP Energy Networks - 0330 1010 300
  • East Midlands & West Midlands: Western Power Distribution - 0800 096 3080
  • South Wales & South West England: Western Power Distribution - 0800 096 3080
  • London, South East England & Eastern England: UK Power Networks - 0845 601 4516
  • Southern England: Scottish and Southern Electricity Networks - 0800 048 3516
Also need your MPRN Gas Number? Click here to read our guide

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