Frequently Asked Questions

What do I do when

I'm asked for my MPAN electricity number?

Your MPAN (Meter Point Administration Number) or Supply Number (S-Number) is the unique reference code that identifies your electricity meter. The number allows your new electricity company to identify your meter easily and quickly.

Usually your MPAN can be found on your bill, often called your "supply number", and it will look like this:

image

For the Big Deal and Look After My Bills, we only the bottom line, the last 13 digits to identify your meter. So when asked to provide your MPAN only enter the bottom line.

I don't have a bill!

Don't worry, you can get your MPAN somewhere else. First, you can always call your supplier and ask them to give you your MPAN over the phone.

If you can't do that, then there is another way too. The UK is split into 14 different regions and each region has a local distribution company. They keep a record of the MPANs for each household. To check who your local distributor is you can go here: http://www.energynetworks.org/info/faqs/who-is-my-network-operator.html

Once you've found that out, follow the guides below for each of the six local distributors.

Also need your MPRN Gas Number? Click here to read our guide

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